Terms & Conditions

Cancellation and Returns

Personalised items are not refundable unless they are faulty. Please contact us if you feel you have a problem.     It is very important that you follow the iron-on instructions that are included with the dual-purpose labels and the individual alpha/numeric tags. All the products are fully tested by us and we are confident of their quality and durability.

All orders placed by 4.00pm on a normal working day will processed for despatch by First Class post the same day.  Orders received over the weekend and on Bank Holidays will be processed on the next working day.

Prices and Tax

The charges for postage and packing are shown in the Checkout once you have entered the country and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union.

Colours

All labels are printed in black on a white label.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.